Front Desk Clerk, Tenaya Lodge at Yosemite

Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal in our employee dining room
• Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts - 20% off food and beverage and 30% off retail
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at Tenaya at Yosemite

Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

• Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
• Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Empowered to resolve uncomplicated guest issues immediately
• Monitor and balance the daily figures, post room and tax charges on guest accounts
• Provide service follow-through to guests

• Knowledge of the business to offer guests accurate information and knowing when to escalate situations
• Ability to recognize and respond to guests social cues
• Good interpersonal communication skills in person and by phone 
• Ability to multitask in a fast-paced environment
• Experience interacting with guests while performing desk functions and using software platforms 
• Demonstrated ability to maintain professionalism and a calm manner under pressure
• Judgment to resolve guest issues with minimal supervision, and knowing when to escalate
• Minimum of 6 months of front desk experience or 1 year of customer service experience required

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts